05 September 2008

UK - Marks & Spencer demand 7-year-old boy's permission to deal with mother's complaint

(Daily Telegraph)
A mother who complained to shop staff that her seven-year-old son's Superman playsuit was faulty was told data protection laws meant they could only deal with him. Staff at Marks & Spencer insisted that Jacob Hunter-Lamb give consent for his mother to act on his behalf before they would resolve the problem. The problems arose after Jacob was given the costume as a birthday present, bought online, only for him to realise it had come without Superman's yellow belt.